If you can not log in into your email account, please delete it and create it again after 2 hours.
A manual to create the account can be found here.
To delete your email account, please proceed as follows:
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Log in into the customer panel with your customer ID or e-mail address and your password (https://support.euserv.de/)
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Choose the affected plan in the left menu item named “contracts”
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Select the item " Email Accounts" in the following overview
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Delete the affected email account via the orange "Delete" button
If the problem after another 24 hours still persists, please contact our support in writing