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- Termination: I want to cancel my contract. What to consider? Answer: If you want to cancel an EUserv service, you must comply the corresponding termination notice. Depending on the chosen contract the termination notice varies: Contract term: ...
- Traffic/ network connectivity: What to do if STP is blocking my server? Answer: Problem: Your server is losing network connectivity while starting / using a (virtual) bridge or other Layer2 device at the server. Possible cause: The servers layer2 device has ...
- General: Why I am not longer able to order? Answer: Problem: You are not able to order. There is no order link or cart funtion in customer panel or at our website usable. Cause: Customer account has been ...
- Invoices: Which benefits does paying my invoices with PayPal offer? Answer: One benefit of paying with PayPal is the option to pay with credit card without being a direct customer of PayPal. That will mean notable ...
- DNS: Which actions become done during reset domain DNS-Settings? Answer: Used Customer Center - Function:"Reset the DNS settings" for domainsWhat values ??are set after the reset of the DNS settings?A reset of the DNS settings ...
- Webreset: Shutdown -h: How can I reactivate my server? Answer: Problem:The server is in the so-called "soft-off" status. Possible Cause:You have accidentally shut down your server with a "shutdown -h" or similar command (no reboot). The ...
- E-mail: Why can't I send Emails? Answer: If you ordered an EUserv Hosting plan two Email facilities are available: Facility 1: Authenticated Email delivery via SMTP server Facility 2: Not authenticated Email delivery via ...
- Other: How can I use the SMTP-Mailserver as Mail-Relay Host? Answer: Problem: You want to use your local mailserver with EUserv SMTP mailserver as mail-relay host. Solution: You must configure your local mailserver as SMTP client with STMP authentication ...
- IP addresses: Which actions are needed for removal an IP-address from SMTP / Anitspam - Blacklist? Answer: Problem: You are running a server / vserver and one or more IP addresses that are configured for your server are listed on a blacklist for ...
- E-mail: Can I request logfiles as a customer? Answer: No sorry, Logfiles are made available on request to criminal investigation authorities only. ...
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