ID #1587

Why can't I access my rootserver anymore?

 

  1. Check the reachability of the server via Ping and SSH.

 

If the server is still not responding:

 

  1. Perform a server reset with the following manual: Perform a server reset.

 

If you still (after approx. 10 – 15 minutes) have no access to the server:

 

  1. Start the rescue system with this manual: Start the rescue system.

 

If the problem persists:

 

  1. Start the vKVM rescue system, using this manual: Using the vKVM.


If you have checked all points and the problem still exists, please contact our support under support@euserv.com and describe the problem in detail and the steps you already proceeded, so that we can initiate a hardware exchange, if neccessary.

Tags: nicht mehr erreichbar, rootserver, server

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