Proceed as follows:
- Enable the Rescue System in the customer center
- In the customer center trigger a "Webreset -> SOFT" (in case it doesn't work and the server can't be reached with Ping after 10 minutes trigger another "Webreset -> HART").
- Log in to the server via SSH using your default password (you can find it in the customer center under "Serverdaten") and the user "root".
- Mount your root partition
INSTANT-SERIE -> /dev/sda2
VALUE-SERIE -> depending on the system
Command: mount /media/sda2 - Change into the system with chroot
Command: chroot /media/sda2 - Change the system's password
Command: passwd root - Exit the system
Command: exit - Restart the server
Command: reboot - As soon as your server has been restarted you may log in with your new password. This is valid for SSH only.
Use the support pages for Confixx or Plesk: